Frequently Asked Questions

Shipping & Delivery

Do you ship internationally?
At this time, we only ship to the UK.

What is your typical dispatch time?
Orders are typically processed and dispatched within 48 hours of purchase confirmation.

How long does delivery take after dispatch?
Standard delivery within the UK usually takes 6-8 working days (Monday to Friday). Customized or special-order items may require additional time.

How much does delivery cost?
Enjoy free shipping on all orders—no minimum spend required!

Returns & Exchanges

What is your return policy?

If you’re not fully satisfied with your purchase, you can request a return within 30 days of delivery.

Read the full details in our Refund & Return Policy.

Can I exchange or return an item?
Yes! Exchanges follow the same conditions as returns:

The item must have been purchased directly from our online store.
It must be unused, in original packaging, and include all tags/labels.
The request must be submitted within 30 days of delivery.

To initiate an exchange, contact us via the "Contact Us" form. Our support team will assist you promptly.

Payment & Security

Which payment methods do you accept?
We accept multiple secure payment options:

Credit/Debit Cards (Visa, Mastercard, American Express)
Shop Pay
Google Pay
UnionPay
Discover
Klarna

Is my payment information secure?
Yes! Our website uses industry-leading payment gateways to encrypt and protect your financial details during transactions.

How is my personal data handled?
Your privacy is our priority. We adhere to strict data protection measures to safeguard your information.

Account & Ordering

Do I need an account to place an order?
No—you can check out as a guest without creating an account.

Need help with an order?
Contact our customer support:
Phone: +44 7525 203695
Email: contact@qroqo.com

Contact Info

DBA: Qroqo

Contact Form: Here

Email: contact@qroqo.com

Phone Number: +44 7525 203695

Address: 201 Drummond Street, London, England, NW1 3FE, United Kingdom

Phone & Live Chat Support Hours:
Monday – Friday 9AM – 6PM GMT